Planbet believes gaming should always be fun, not stressful. We give every Bangladesh player the tools, information, and support needed to stay in control and enjoy the platform safely.
Every Planbet account comes with built-in tools to help you manage your gaming habits and keep things enjoyable.
Set a maximum amount you can deposit into your Planbet account per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
Planbet can notify you after a set amount of time spent in a single gaming session. Whether it is 30 minutes or 2 hours, you decide. These reminders help you stay aware of how long you have been playing so you can take a break before fatigue sets in.
Need a short pause? Planbet's "Take a Break" feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or place bets. It is a simple way to step back without permanently closing your account.
Set a cap on how much you are willing to lose within a given time period. Once your loss limit is reached, Planbet will prevent further betting until the period resets. This tool is especially useful for players who want to protect their bankroll and avoid chasing losses.
Planbet's reality check feature displays a pop-up at regular intervals showing your total session time and net win or loss. This keeps you grounded in the facts of your session rather than getting caught up in the excitement of the moment.
If you feel you need a longer break or want to stop gambling entirely, Planbet's self-exclusion option lets you block access to your account for a minimum of 6 months or permanently. Once activated, this cannot be reversed during the exclusion period — no exceptions.
Responsible gaming means enjoying online betting and casino games as a form of entertainment — not as a way to make money or escape from problems. At Planbet, we want every player in Bangladesh to have a genuinely good time on our platform, and that means making sure gaming stays in its proper place in your life.
The reality is that most people who play on Planbet do so casually and without any issues. But for a small number of players, gambling can become a problem. Planbet takes this seriously. We have built responsible gaming tools directly into the platform so that every player has access to help, whether they need it right now or just want to stay in good habits for the future.
Responsible gaming is not about telling you how to play — it is about giving you the information and tools to make your own informed choices. Planbet respects your autonomy while making sure you always have a safety net available.
Remember: Gambling should always be funded from your disposable income — money you can afford to lose. Never gamble with money set aside for rent, food, bills, or family needs.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Planbet encourages all players to be honest with themselves about their gaming habits. Here are some warning signs to watch out for:
If you recognise two or more of these signs in yourself, it may be time to use Planbet's responsible gaming tools or speak to someone you trust. You can also contact Planbet support at any time — we are here to help, not to judge.
All of Planbet's responsible gaming tools are available directly from your account settings. Here is how to access and use them:
If you are having trouble accessing these tools or want to activate self-exclusion urgently, contact Planbet's live chat support and our team will assist you immediately — 24 hours a day, 7 days a week.
Tip: You do not need to be in crisis to use these tools. Many Planbet players set deposit limits from day one simply as a good habit. Starting with sensible limits is one of the best things you can do for your long-term enjoyment of the platform.
Self-exclusion is the most powerful responsible gaming tool available on Planbet. When you activate self-exclusion, your account is immediately blocked and you will not be able to log in, deposit, or place any bets for the duration of the exclusion period.
Planbet offers the following self-exclusion periods:
During a self-exclusion period, Planbet will also suppress any promotional emails or SMS messages to your registered contact details. We will not attempt to re-engage you with offers or bonuses while your exclusion is active.
Important: Self-exclusion is a serious commitment. Once activated, Planbet cannot lift the exclusion early under any circumstances. Please think carefully before choosing this option, and consider starting with a "Take a Break" period if you are unsure.
Planbet is strictly an 18+ platform. We verify the age of all players during the registration and KYC process, and any account found to belong to a person under 18 will be closed immediately with all funds returned.
If you share a device with younger family members, Planbet strongly recommends the following steps to prevent underage access:
If you believe a minor has accessed a Planbet account, contact support immediately at [email protected] and we will investigate and act without delay.
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please reach out for help. Planbet's support team is available 24/7 via live chat and can connect you with resources and activate account restrictions immediately.
You can also speak to someone you trust — a friend, a family member, or a counsellor. Problem gambling is more common than many people realise, and there is no shame in asking for help. The most important step is recognising that something needs to change and taking action.
Planbet is committed to working with players who are struggling. We will never penalise you for using our responsible gaming tools or for asking for help. Our goal is for every Planbet player in Bangladesh to have a positive, sustainable relationship with gaming.
Contact Planbet Support: Email us at [email protected] or use the 24/7 live chat inside your account. For responsible gaming requests, our team will prioritise your case and respond as quickly as possible.
Tick any statements that apply to you in the last 30 days.
I have spent more money on gambling than I planned to.
I have tried to win back money I lost by gambling more.
I have hidden my gambling from family or friends.
Gambling has affected my work, studies, or family life.
I have borrowed money or sold something to fund gambling.
I feel anxious or irritable when I am not able to gamble.
You must be logged in to access these tools. Login here.
Planbet's support team is available around the clock. Reach out any time — no judgement, just help.
Access your account using your registered mobile number and password. New to Planbet? Register in under 2 minutes.
Tap your profile icon in the top right corner and select Account Settings from the dropdown menu.
Find the Responsible Gaming tab in your settings. All available tools are listed here with clear descriptions.
Set your preferred limits or activate a break or exclusion. Restrictions that reduce your access take effect immediately.