Planbet Privacy Policy – How We Protect Your Data

1 Introduction

Planbet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Planbet collects, uses, stores, and protects your personal information when you register an account, make deposits, place bets, or interact with any part of the Planbet platform.

This policy applies to all Planbet services — including the website, mobile browser version, and the Planbet app. By creating a Planbet account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

2 Data We Collect

Planbet collects only the information that is necessary to provide you with a safe, functional, and personalised gaming experience. The types of data we collect fall into three categories:

Planbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3 How We Use Your Data

Every piece of data Planbet collects has a specific, legitimate purpose. We do not use your information for anything beyond what is described below.

• Account management: To create, maintain, and secure your Planbet account.
• Identity verification: To confirm your age and identity as required for responsible gaming compliance.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Customer support: To respond to your queries, complaints, and requests in a timely manner.
• Fraud prevention: To detect and prevent suspicious activity, money laundering, and account abuse.
• Platform improvement: To analyse usage patterns and improve the Planbet experience for all players.
• Promotions and bonuses: To determine your eligibility for offers and ensure bonus terms are applied correctly.
• Legal compliance: To meet our obligations under applicable laws and regulations.

4 Data Sharing

Planbet does not sell your personal data to any third party. However, in certain limited circumstances, we may share your information with trusted partners who help us operate the platform. All such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared.

• Payment processors: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may receive your identity documents to complete verification checks.
• Game providers: Game software providers may receive anonymised session data to ensure fair play and resolve disputes.
• Legal authorities: Planbet may disclose your data to law enforcement or regulatory bodies if required by law or in response to a valid legal request.

5 Payment Data

Planbet takes the security of your financial information very seriously. When you make a deposit or request a withdrawal, your payment details are handled through encrypted channels and are never stored in plain text on Planbet's servers.

• Your bKash, Nagad, or Rocket account number is stored in an encrypted format and is only used to process transactions linked to your Planbet account.
• Planbet does not store full payment credentials — only the minimum reference data needed to match transactions to your account.
• All payment transactions are logged for fraud prevention and dispute resolution purposes.
• Transaction records are retained for a minimum of five years in line with financial compliance requirements.

If you believe an unauthorised transaction has been made on your Planbet account, contact support immediately via live chat. Planbet will investigate and freeze the account if necessary while the matter is resolved.

6 Cookies

Planbet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use three types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in and remember your session preferences. You cannot opt out of these without affecting platform functionality.
• Performance cookies: Help Planbet understand how players use the platform so we can identify and fix issues. Data collected is aggregated and anonymous.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to reset them each visit.

Planbet does not use advertising or cross-site tracking cookies. Your browsing activity outside of Planbet is not monitored or recorded by us in any way.

7 Data Retention

Planbet retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and operational necessity.

• Active accounts: Data is retained for the full duration of your account's active status.
• Closed accounts: Core account and transaction data is retained for a minimum of 5 years after closure to meet financial and legal compliance requirements.
• Support communications: Chat logs and email correspondence are retained for 2 years from the date of the interaction.
• Technical logs: IP address and device logs are retained for 12 months for security and fraud prevention purposes.

Once the applicable retention period has passed, Planbet will securely delete or anonymise your personal data so that it can no longer be linked back to you.

8 Security Measures

Planbet uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

• SSL/TLS encryption: All data in transit between your device and Planbet's servers is encrypted.
• Encrypted databases: Personal and financial data stored on Planbet's servers is encrypted at rest.
• Access controls: Only authorised Planbet staff with a specific operational need can access player data, and all access is logged.
• Regular security audits: Planbet conducts periodic security reviews to identify and address potential vulnerabilities.
• Two-factor authentication: Available for your Planbet account to add an extra layer of login security.

9 Your Rights

As a Planbet player, you have the following rights regarding your personal data. To exercise any of these rights, contact Planbet support at [email protected].

• Right to access: You can request a copy of the personal data Planbet holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask Planbet to correct it.
• Right to deletion: You can request that Planbet delete your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask Planbet to limit how your data is used in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to Planbet processing your data for direct marketing purposes at any time.

Planbet will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if that is the case.

10 Minors

Planbet's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If Planbet discovers that a minor has registered an account, the account will be closed immediately and all associated data will be deleted.

If you believe a minor has created a Planbet account, please contact us immediately at [email protected] so we can take appropriate action.

11 Policy Changes

Planbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always available on this page. The "Last Updated" date at the top of this page shows when the latest revision was made. Continued use of Planbet after the effective date of any changes means you accept the updated policy.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Planbet handles your personal data, please get in touch with our team.

• Email: [email protected] — for formal data requests or privacy complaints.
• Live Chat: Available 24/7 within your Planbet account for quick queries.
• FAQ: Visit our FAQ page for answers to common questions about accounts and data.

Planbet aims to respond to all privacy-related enquiries within 5 business days. Formal data subject requests will be handled within 30 days as required.